Register with Utilities for Emergency Cover and Price Capping

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Did you know that many utility providers offer special services for Carers or for people who are cared for?

For example Welsh Water have a scheme where your water bill can be capped if you are a big water user, even if you don’t have a meter. BT will give you priority if your phone line goes down and SWALEC will also prioritise you if your electricity supply is compromised if it’s needed for medical purposes. If your water supply is interrupted then Welsh Water will prioritise you for bottled water delivery if it’s needed for healthcare.

Basically, if there’s a service you rely on it’s worth finding out if there’s any special provision for vulnerable users before it becomes a problem.

These days anyone could be your provider and we can’t list them all so check out your provider online or give them a call before you need to.

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